Clinical Response Center

Patients using Palliative Community Resources have access to our nurses 24/7 via the Clinical Response Center. Highly skilled and experienced hospice nurses are standing by and ready to take your phone call. Patients can call (844) 558-4111 to access nursing support day and night.

Family caregivers often feel alone and unsupported in their role. Palliative Community Resources is spreading a wide safety-net of virtual and hands-on care, and its most unique feature focuses on the 128 evening, night, and weekend hours each week.

Working the night shift at the Call Center, Whitney Turley RN Clinical Response Specialist says, “Families express such relief, they just need reassurance that they are doing the right thing.”

This safety-net is preventing hospital readmissions. During the first quarter this year, registered nurses answered more than 2,000 calls at the Clinical Response Center in order to provide quick answers to patient and caregiver questions.

Palliative Care patients across Arkansas and Mississippi can depend on Clinical Response Specialists to talk them through a healthcare needs at a moment’s notice. Every call is measured, and every response is scored the level of resolution with a proprietary scorecard.

“We get a lot of calls for support at night. I work with family caregivers, physicians and a network of nurses to keep patients safe and comfortable at home.”

During this season of unusual and unconventional care options, Hospice Home Care’s Clinical Response Center offers patients and families unparalleled service. This after-hours care model remains the highest standard in the house call industry.

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